How can we make the most of company's advertising budget through a better User Experience?
Companies spend a significant portion of their budget to increase their presence on social media, meaning to get higher quality impacts. However, audiences are fast to recognize commercial content, making them less effective.
As the last IronHack project, we worked with a real client to set the groundwork for the future Magenttü and create a product to showcase investors in order to get the initial seed investment.
Magnettü is a B2B SaaS that provides a tool for employees and managers to generate content to post on their social media in order to develop their own personal brand. In return, the company gets marketing leads.
Project Scope
Design of the MVP to present to possible investors, consisting of:
· Website landing page
· Login/sign up pages
· User's dashboard
· Manager's dashboard
My Role
User Research, Information Arquitecture, Wireframing, Prototyping, Interaction Design, Experience Design, Branding.
Jan Grau, Nash Sofan, Michel i Crespo
Platforms
Desktop
Year
2022
Duration
15 days
Tags
Hypotheses-based Design, Information Architecture, Problem Statement, Userflows, Wireframing, Prototyping, User Stories, Design Systems, Design Interactions, Competitor Analysis, Qualitative User, Interviews, Data Analysis, Customer Profiles, Branding.
Problem
Hypothesis
User Research
Interviews
We began our primary research by creating an interview guide then started conducting 12 interviews with participants aged between 26-41 who are currently in the workforce and are potential users. Participants were a mix of brand managers and employees in multiple industries so we can understand the needs and wants from each use case. We then did affinity mapping and feature prioritization methods to help us ideate.
Insights
4 in 6
Managers complain about social media ads expenses and want lucrative alternatives.
85%
Of businesses want employees to share company news because it is more cost efficient than paid ads and is percieved trustworthy.
79%
Of employees love to share content but find it time consuming and difficult to create content.
Benchmarking, Sketch and Architecture
After doing a market research of related products we drew conclusions on how the information in Magnettü should be organized to be intuitive, easy to navigate and enjoyable.
User Personas
Nicolas Coorey
41, Brand Manager at Engel and Volkers.
Madrid, Spain.
BIO
Nicolas, father of three, lives with his family in the outskirts of Madrid. He truly believes in this quote “People trust people, not companies”. Excited for the post covid opportunities at his company.
Frustrations
· Campaigns are becoming expensive and less effective.
· Hard time educating employees about all the news that is happening internally.
· Cannot track and measure the success of content created by employees.
Goals
· Decrease marketing costs of the company.
· Motivate employees to advocate for the company.
· Track all social media posts made using measurable KPI’s.
41, Brand Manager at Engel and Volkers.
Madrid, Spain.
BIO
Nicolas, father of three, lives with his family in the outskirts of Madrid. He truly believes in this quote “People trust people, not companies”. Excited for the post covid opportunities at his company.
· Campaigns are becoming expensive and less effective.
· Hard time educating employees about all the news that is happening internally.
· Cannot track and measure the success of content created by employees.
· Decrease marketing costs of the company.
· Motivate employees to advocate for the company.
· Track all social media posts made using measurable KPI’s.
Alexa der Hipp
30, Real State Agent at Engel and Volkers.
Madrid, Spain
BIO
Alex is an outgoing, social, ambitious millennial. He just moved to Madrid from Amsterdam to start a new chapter in his career and has barely enough time to explore and work.
Frustrations
· Feels undervalued inside the company and not able to stand out.
· Difficulty to stay up with all the industry trends and news.
· Has a hard time writing and managing social media content effectively.
Goals
· Become an employee advocate and build his personal brand.
· Stand out from others in the industry by sharing sophisticated and smart content.
30, Real State Agent at Engel and Volkers.
Madrid, Spain
BIO
Alex is an outgoing, social, ambitious millennial. He just moved to Madrid from Amsterdam to start a new chapter in his career and has barely enough time to explore and work.
· Feels undervalued inside the company and not able to stand out.
· Difficulty to stay up with all the industry trends and news.
· Has a hard time writing and managing social media content effectively.
· Become an employee advocate and build his personal brand.
· Stand out from others in the industry by sharing sophisticated and smart content.
Scenarios and User Flows
Manager shares content with a group
The employee schedules the publication of a post
Employer reviews calendar and post statistics
Branding
Starting by slightly refining the logo and the brand color to give it a more polished look, This would then be used to create the whole product's color palette.
User testing, iterations and design changes.
Here are 4 of the many we have faced.
- Introduced sorting and filtering tools!
- Ability to schedule posts and edit them using the schedule feature.
- Redesigned de cards to be compatible to all devices and meet users intuitions.
- Redesign of the cards so that interactivity would not depend on the hover option and thus make them compatible with all devices.
What could be done next?
Mobile Device
Based on research, 70% of the employees (secondary users) use mobile applications for their social media. Hence, if we were to tackle this project again, I would create the MVP on mobile devices first.
Content Cards
Although the content board was a great idea backed by competition validation and usability tests, some users still view it as overwhelming. Therefore, find an alternative way to re-organize the cards by conducting even more research and testing.
Based on research, 70% of the employees (secondary users) use mobile applications for their social media. Hence, if we were to tackle this project again, I would create the MVP on mobile devices first.
Content Cards
Although the content board was a great idea backed by competition validation and usability tests, some users still view it as overwhelming. Therefore, find an alternative way to re-organize the cards by conducting even more research and testing.
Other digital projects
